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CONTACT US

Please feel free to contact us directly with any
questions about booking your Galena getaway. 

Follow us on Instagram and Facebook @FeltManor #FeltManor
Get in Touch
Email manager@feltmanor.com 
Phone 815-777-9093 
Address 125 S Prospect St, Galena, Illinois

THE INN AT FELT MANOR POLICIES

LODGING POLICIES

The Felt Manor is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please contact us at least 7 days* prior to your arrival date to cancel your reservation.

In the unlikely event that you must cancel with less than seven (7) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund will be made.

Rates/policies are subject to change and vary during high impact periods and to accommodate special requests. *A 30 day cancellation notice is required on all multi-room bookings and for stays longer than 4 days. As this is a small inn, all cancellations have a minimum charge of $25.

Check-in: 3:00 to 6:00 PM. If arriving outside of check-in times, please contact us and make arrangements in advance.

Check-out: 11:00 AM.

Please note, this is a No Smoking property.

We are not allowing pets at this time. Please check out Bed and Biscuit in Lena, IL They offer a caring lodging for dogs. 815-369-2552

We are one of the few inns in Galena that offers off-street parking. Our vehicle entrance is at 142 S HIGH ST, GALENA 61036. Look for our Coach House with the big green doors. The driveway to the parking lot is next to that building.

GIFT CERTIFICATE POLICIES

Gift certificates must be presented at check-in. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date.

If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us.

Thanks and we look forward to your stay!


*This policy may change for holiday and high season of August 15 through November 15. If your plans change, please let us know.


ARRIVAL TIMES
3:00 PM - 6:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 12 and under stay free. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

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